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Title

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Optical Assistant

Description

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We are looking for an Optical Assistant to join our team and provide exceptional customer service in the field of eye care. As an Optical Assistant, you will play a vital role in ensuring that customers receive the best possible experience when selecting eyewear and addressing their optical needs. Your responsibilities will include assisting customers in choosing frames and lenses, performing basic optical measurements, and supporting the optometrist in daily operations. This role requires excellent communication skills, attention to detail, and a passion for helping people improve their vision and overall quality of life. In this position, you will be the first point of contact for customers visiting our optical store or clinic. You will greet them warmly, listen to their needs, and guide them through the process of selecting eyewear that suits their style, prescription, and budget. You will also educate customers on lens options, coatings, and other features to ensure they make informed decisions. Additionally, you will assist with administrative tasks such as scheduling appointments, maintaining patient records, and managing inventory. The ideal candidate for this role is someone who is friendly, approachable, and has a genuine interest in eye care. While prior experience in the optical field is a plus, it is not mandatory, as we provide comprehensive training to help you succeed. If you are organized, customer-focused, and eager to learn, we encourage you to apply for this rewarding position. Join our team and make a difference in people's lives by helping them see the world more clearly.

Responsibilities

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  • Assist customers in selecting frames and lenses based on their needs and preferences.
  • Perform basic optical measurements and adjustments for eyewear.
  • Educate customers on lens options, coatings, and care instructions.
  • Support the optometrist with pre-testing and other clinical tasks.
  • Schedule appointments and manage patient records.
  • Maintain inventory of frames, lenses, and optical supplies.
  • Ensure the optical area is clean, organized, and welcoming.
  • Provide exceptional customer service and address any concerns or questions.

Requirements

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  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Attention to detail and ability to multitask.
  • Basic computer skills for managing records and scheduling.
  • Customer service experience, preferably in retail or healthcare.
  • Willingness to learn about optical products and services.
  • Ability to work in a team-oriented environment.
  • Previous experience in the optical field is a plus but not required.

Potential interview questions

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  • Can you describe your experience in customer service?
  • How would you handle a situation where a customer is unhappy with their eyewear?
  • Are you comfortable learning about and explaining technical optical products?
  • How do you prioritize tasks in a busy work environment?
  • What interests you about working in the optical field?
  • Do you have experience with scheduling or managing records?
  • How would you ensure a positive experience for every customer?
  • Are you willing to undergo training to learn about optical measurements and adjustments?